Refund policy

Isa Garcia Corp Returns and Refunds Policy

Thank you for shopping at Isa Garcia Corp (isagarcia.shop and isagarcia.online). We are committed to providing you with high-quality products and want you to be completely satisfied with your purchase. If for any reason you are not happy, we are here to help.

Returns

  1. Return Period:
    • You have 3 days from the date you receive the product to request a return.
  2. Return Conditions:
    • The product must be unused, in the same condition that you received it, and in its original packaging.
    • Some items, such as personalized or downloadable products, are not eligible for return.
  3. Packaging and Shipping:
    • All our products leave Ecuador with the utmost care. We pack them with bubble wrap and take all necessary precautions to ensure they arrive in perfect condition.
    • We use FedEx, a recognized global provider, and trust their ability to deliver products safely. However, errors can occur, and products may be damaged during shipping. If your products arrive damaged due to shipping issues, we will do everything we can to help you.
  4. Customs Responsibility:
    • Important Note: We are not responsible for products opened or tampered with by customs.
  5. Return Process:
    • To initiate a return, contact us at info@isagarcia.co. Include your order number and the reason for the return.
    • Once your request is approved, we will provide you with a shipping label so you can return the product to us.
  6. Shipping Costs:
    • We will cover return shipping costs if the reason for the return is our error (defective or incorrect product, etc.).
    • If the return is for any other reason, the customer is responsible for shipping costs.

Refunds

  1. Refund Approval:
    • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be automatically processed to your original payment method within 5 to 7 business days.
  2. Late or Missing Refunds:
    • If you haven't received your refund after the estimated time, first check your bank account.
    • Then, contact your credit card company, as it may take some time before the refund is officially posted.
    • If you've done all of this and still haven't received your refund, please contact us at info@isagarcia.co.

Exceptions / Non-Refundable Items

  • The following items are not eligible for return or refund:
    • Gift cards.
    • Downloadable digital products.
    • Sale or clearance items.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@isagarcia.co.

Contact Us

If you have any questions about our returns and refunds policy, please feel free to contact us at info@isagarcia.co.